Shipping Policy

At LED Prestige, we aim to provide fast and reliable shipping to ensure your products reach you in excellent condition. Please review our Shipping Policy to understand how we handle your orders.

1. Shipping Regions We currently ship to Canada. If your location is not listed, please contact us for assistance.

2. Processing Time

• Orders are typically processed within 3 business days (excluding weekends and holidays) after receiving your order confirmation email.
• You will receive a notification once your order has been shipped.

3. Shipping Methods and Costs

• We offer various shipping options to suit your needs, including standard and expedited shipping.
• Shipping costs will be calculated and displayed at checkout based on your location and the shipping method chosen.
• Free shipping is available on orders over $20, depending on your region.

4. Estimated Delivery Time

• Delivery times vary based on your location and the shipping method selected. Typical delivery estimates are:
  • Standard Shipping: 5 to 10 business days.
  • Expedited Shipping: 3 to 5 business days.
• Please note that these are estimates, and delays may occur due to factors beyond our control, such as customs processing or carrier delays.

5. Tracking Your Order

• Once your order has been shipped, you will receive a shipping confirmation email with a tracking number.
• You can use this tracking number to monitor the status and estimated delivery date of your order.

6. International Shipping

• For orders shipped outside of Canada, additional customs fees, taxes, or import duties may apply. These fees are the responsibility of the recipient and will not be covered by LED Prestige.
• International shipments may experience longer delivery times due to customs clearance procedures.

7. Lost or Damaged Packages

• If your order is lost in transit or arrives damaged, please contact us immediately at support@ledprestige.com.
• We will work with the shipping carrier to resolve the issue and may offer a replacement or refund depending on the situation.

8. Address Errors

• Please ensure your shipping address is correct before placing your order. LED Prestige is not responsible for delays or failed deliveries caused by incorrect or incomplete addresses.
• If you realize you’ve entered the wrong address, please contact us as soon as possible, and we will try to update the address before the order is shipped.

9. Returns Due to Failed Delivery

• If a package is returned to us due to an incorrect address, missed deliveries, or other reasons, we will notify you and offer the option to reship the order (additional shipping fees may apply) or process a refund (minus the original shipping fees).

10. Contact Us If you have any questions or concerns about our shipping policy, feel free to reach out to us at:

• Email: support@ledprestige.com
• Phone: 873-307-2251
• Address: 101-3550 Rue de Cherbourg
  Trois-Rivieres, QC
  G8Y 6S6
  Canada

We strive to ensure a smooth and hassle-free shipping experience, so you receive your LED products promptly and in perfect condition.