Return Policy

At LED Prestige, we want you to be fully satisfied with your purchase. If you’re not completely happy with your product, our Return Policy is here to help. Please read the guidelines below to understand our return process.

1. Eligibility for Returns

• You can return most items purchased from LED Prestige within 30 days of receipt for a full refund or exchange.
• Items must be unused, in their original packaging, and in the same condition as received, accompanied by proof of purchase (receipt or order number).
• Certain items, such as custom or special orders, sale items, or gift cards, may not be eligible for return. Please check the product description for specific return eligibility.

2. Return Process To initiate a return, please follow these steps:

• Contact our customer service team at support@ledprestige.com within 3 days of receiving your item.
• Provide your order number and details about the product you’d like to return or exchange.
• Our team will provide instructions on how and where to send your return package.

3. Shipping Costs for Returns

• If the return is due to a defective product or an error on our part, we will cover the return shipping costs.
• For returns due to other reasons (e.g., you changed your mind or ordered the wrong item), you will be responsible for the return shipping costs.
• We recommend using a trackable shipping service or purchasing shipping insurance. LED Prestige is not responsible for items lost or damaged during return transit.

4. Refunds

• Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund.
• Approved refunds will be processed to your original payment method within 3-5 business days.
• Please note that it may take additional time for your bank or credit card company to process the refund and post it to your account.

5. Exchanges

• If you need to exchange an item for a different size, color, or model, contact us at support@ledprestige.com to initiate the exchange process.
• Exchanges are subject to product availability. If the item is out of stock, we may offer a refund or suggest a similar product.

6. Damaged or Defective Items

• If you receive a damaged or defective product, please contact us immediately. We will work with you to provide a replacement, repair, or refund.
• Please include photos or a detailed description of the issue when contacting our team, so we can resolve the problem as quickly as possible.

7. Non-Returnable Items The following items are not eligible for return:

• Custom or personalized products
• Items on sale or clearance
• Gift cards
• Opened or used items that are not in resellable condition

8. Late or Missing Refunds If you haven’t received your refund after 30 business days:

• First, check your bank or credit card account again.
• Then, contact your bank or credit card company, as it may take some time before your refund is officially posted.
• If you still haven’t received your refund, please contact us at support@ledprestige.com.

9. Contact Us For any questions regarding our return policy, or to start a return or exchange, please contact our customer service team:

• Email: support@ledprestige.com
• Phone: 873-307-2251
• Address: 101-3550 Rue de Cherbourg
  Trois-Rivieres, QC
  G8Y 6S6
  Canada

We aim to make your return process as easy as possible, ensuring you’re satisfied with your LED Prestige purchase.